It usually takes 7-10 days to complete the online exchange process after it has been verified. If customers are dissatisfied with the item or have ordered and received the size that won’t fit them then they would be asked to drop off the purchased item at a given location. However, if the item is defected or incorrect then the article will be picked up from the customer’s doorstep.
· Items not Allowed for Exchange: Articles purchased on discount or on sale are not qualified for exchange.
Note: For sale orders, exchanges will only be provided for valid reasons and exchange time will also take longer than usual. For further assistance, you can contact our customer service department by emailing us at info@drap.com or you can call us at +923014312795.
Provide all the required information to our representative and if all the conditions of the exchange are met, we will schedule the pick-up from your doorstep.
The Exchange validity period for the online exchange is 30 days.
