EXCHANGE POLICY
At Drap, our customers are our first priority. Our customer care team will facilitate you on each step if you wish to exchange your purchased item. The help you need is just a click away!
· Valid Days of Exchange: Any article purchased online can be exchanged online within 30 days, once the article has been delivered, given that the customer has proof of purchase. For customers who opt for online exchange process, with a valid reason for exchange, won’t have to pay courier charges for exchange pickup.
· Proof of Purchase: This includes either a receipt or the online order confirmation email.
· Process of Online Exchange:
Articles are qualified for change only if they are unused, all tags are intact, packing is in its original condition and original invoice is present. Also, state a valid reason for requesting an exchange, such as if the article is defected, in wrong size, or incorrect.
The garments which are delivered in garment bags must be returned with their original packaging.
It usually takes 7-10 days to complete the online exchange process after it has been verified. If customers are dissatisfied with the item or have ordered and received the size that won’t fit them then they would be asked to drop off the purchased item at a given location. However, if the item is defected or incorrect then the article will be picked up from the customer’s doorstep.
· Items not Allowed for Exchange: Articles purchased on discount or on sale are not qualified for exchange.
Note: For sale orders, exchanges will only be provided for valid reasons and exchange time will also take longer than usual. For further assistance, you can contact our customer service department by emailing us at info@drap.com or you can call us at +923014312795.
Provide all the required information to our representative and if all the conditions of the exchange are met, we will schedule the pick-up from your doorstep.
The Exchange validity period for the online exchange is 30 days.
RETURN POLICY
· DRAP does not offer a return policy. However, we can guide you in requesting an exchange for your article. Please refer to the above-mentioned Exchange policy for this.
· Refund Policy: Refunds are not in cash, you need to provide your bank account and will transfer the funds there .
ORDER CANCELLATION
· Customers can cancel orders at any time before the order has been processed.
· Once the order has been shipped, you will receive a shipping confirmation via email and an SMS with your COD amount as well as order tracking ID. As soon as the product has been delivered, our above-mentioned exchange policy will be applicable to your order.
· Drap holds the authority to cancel any order in cases, such as; the item is out of stock, pricing errors, or the credit card payment declined by the issuing financial institution.
